Academic Requirements

• GCE ‘A’ level passes (A to E), or;
• Diploma, or;
• Higher NITEC, or;
• International Baccalaureate Diploma
• Other Qualifications & Relevant Experience deemed as equivalent by Training Vision Institute (Subject to Approval by Academic Board)
• English Language Proficiency
  • GCE ‘O’ English (Minimum C6 grade), or;
  • WPL Level 6 and above, or;
  • Other English Qualifications deemed as equivalent (Subject to Approval by Academic Board)

Non-Academic Requirements

• At least 21 years old

Modules Covered

• Lead With Service Vision
• Develop Service Operations
• Optimise Workforce For Service Excellence
• Manage Partnerships For Service Excellence
• Develop Service Recovery Framework
• Analyse Service Quality & Customer Satisfaction
• Foster Service Innovation
• Develop New Products/Services
• Manage The Service Brand
• Drive Service Quality And Customer Satisfaction (Elective)

Delivery Mode

• Full-time/Part-time

Delivery Methods

• The programme is conducted in any combination of lectures, workshops, group discussions, individual activities, experiential learning, case studies, projects and / or role plays.

Duration

• Full-time: 8 months
• Part-time: 10 months

Timetable

• Full-time
  • Weekday classes 
  • 9.30am to 12.30pm or
  • 2.30pm to 5.30pm
• Part-time
  • Twice a week
  • 7.00pm to 10.00pm

• March
• July
• October

Teacher Student Ratio

• 1:25

Assessment Methods

• Each module may be assessed by any combination of written assessment, projects and oral interviews.

Awards

• WSQ Diploma in Service Leadership (240hrs) awarded by SSG

Academic Progression

Students who successfully complete the Diploma in Service Leadership programme can pursue the Advanced Diploma in Service Management awarded by Training Vision Institute.

Local Students

Note: Local Students may receive course fee subsidy of up to 95% and may use their SkillsFuture credits to pay for the course.

International Students