Entry Requirements

• At least 21 years old

Modules Covered

• Role Model the Service Vision
• Manage Operations for Service Excellence
• Coach for Service Performance
• Manage a Diverse Service Environment
• Establish Relationships for Customer Confidence
• Manage Service Performance
• Acquire Industry Knowledge (Elective)

Delivery Mode

• Part-time

Delivery Methods

• The programme is conducted in any combination of lectures, workshops, group discussions, individual activities, experiential learning, case studies, projects and / or role plays.

Duration

• 3 months

Timetable

• Weekday classes (7.00pm to 10.00pm)
• Weekends (9.00am to 4.00pm)

• January
• February
• March
• April
• May
• June
• July
• August
• September
• October
• November
• December

Teacher Student Ratio

• 1:25

Assessment Methods

• Each module may be assessed by any combination of written assessment, projects and oral interviews.

Awards

• WSQ Advanced Certificate In Service Excellence

Academic Progression

Students who successfully complete the WSQ Advanced Certificate In Service Excellence programme can pursue the WSQ Diploma in Service Leadership.

Note: Local Students may receive course fee subsidy of up to 95% and may use their SkillsFuture credits to pay for the course.