Academic Requirements

• GCE ‘A’ level passes (A to E), or;
• Polytechnic Diploma, or;
• WSQ Diploma in Service Leadership or;
• International Baccalaureate Diploma
• Adult learners with minimum 30 years of age with 8 years of working experience will be considered by Training Vision Institute (Subject to Approval by Academic Board)

Modules Covered

• Lead With Service Vision
• Develop Service Operations
• Optimise Workforce For Service Excellence
• Manage Partnerships For Service Excellence
• Develop Service Recovery Framework
• Analyse Service Quality & Customer Satisfaction
• Foster Service Innovation
• Develop New Products/Services
• Manage The Service Brand
• Drive Service Quality And Customer Satisfaction (Elective)
• Evaluate Organisation For Business Excellence
• Innovate The Customer Experience
• Strategise Service Operations
• Strategise Workforce For Service Excellence   

Delivery Mode

• Full-time/Part-time

Delivery Methods

• The programme is conducted in any combination of lectures, workshops, group discussions, individual activities, experiential learning, case studies, projects and / or role plays.

Duration

• Full-time: 12 months
• Part-time: 14 months

Timetable

• Full-time
  • Weekday classes 
  • 9.30am to 12.30pm or
  • 2.30pm to 5.30pm
• Part-time
  • Twice a week
  • 7.00pm to 10.00pm

• March
• July
• October

Teacher Student Ratio

• 1:25

Assessment Methods

• Each module may be assessed by any combination of written assessment, projects and oral interviews.

Awards

• Advanced Diploma in Service Management awarded by Training Vision Institute

Academic Progression

Students who successfully complete the Advanced Diploma in Service Management programme can pursue the Top-Up Bachelors Degree offered by Bath Spa University, UK.

Local Students

Note: Local Students may receive course fee subsidy of up to 95% and may use their SkillsFuture credits to pay for the course.

International Students